One of the many advantages of choosing Hardwood Floor Depot for your hardwood flooring needs, is our high quality, fast speed, and low-cost shipping services. From the beginning, we understand how important shipping services are for internet sales. We strive to provide fast shipping services that are hassle free and damage free. In our shipping policy below, we address the issues that are of concern to our customers. Please also read our Blog page “How the Shipping Process Works”: https://hardwoodfloordepot.com/how-the-shipping-process-works/
Most of our products are stocked at the many partner mills across the country and these products ship quickly. Once an order has been placed for an in-stock item, Hardwood Floor Depot tries to have it on the truck in 1-2 days from date payment is processed, however, we cannot guarantee a delivery time. In some cases, Hardwood Floor Depot, can ship out the same day. Transit time for in state orders are usually one day and for locations a couple states away, 2-3 days. Beyond a few states in distance, it typically takes 3 shipping days and for the west coast expect anywhere from 3-5 days. Shipping to a Residential Location may add time. Your sales representative can clarify approximate shipping times.
~ If you need the material held because you are not ready for delivery, we can oblige that for you. Please speak with your sales representative if you need the material held for a period of time at the mill. ~
*** DO NOT SCHEDULE INSTALLERS UNTIL THE FLOORING HAS BEEN DELIVERED AND IS IN YOUR POSSESSION. HARDWOOD FLOOR DEPOT IS NOT RESPONSIBLE FOR ADDITIONAL CHARGES ASSUMED BY THE CUSTOMER FROM THE CONTRACTOR FOR A DELAY IN A CONTRACTED STARTING TIME. ***
Damaged Flooring Policy
Hardwood Floor Depot does everything it can within our power to see that your flooring arrives to your home in factory new condition, free of any amount of shipping damage. However, our over 98% success rate of no damage does mean that just less than 2% of our customers will receive flooring that was damaged to some degree during shipping. Usually, shipping damage happens when flooring is transferred from one truck to another by forklift at the freight companies’ different terminals across the country. Often when boxes are damaged there is no damage to the actual flooring itself. Some damage to tongues and ends of boards for unfinished flooring is not a basis for refusal to receive the order.
The following rules will apply when and if shipping damage does happen to occur:
Damage to some of the product or visual defects does not constitute a basis for rejection of the whole order. There has already been a shipping cost that has incurred to ship the floor to you which will double if the material is rejected. Rather, accept the shipment and make note of the problem on the Delivery Receipt and we will replace the problem flooring efficiently. Call your sales representative and they can review with you everything regarding the situation and we will handle it from there. If the order is sent back without agreement from Hardwood Floor Depot, you agree to pay shipping both ways and the restocking fee at the mill. The whole order is not to be rejected for just a part of it. Hardwood Floor Depot does and will back up what we sell.
The Delivery Receipt is part of our contract with the freight company. Be sure to note the number of bundles or boxes that arrive on the delivery receipt. If there is any damage to the boxes or bundles, just write “Damaged” with a brief description of the damage on the delivery receipt BEFORE you sign it and release the driver. If you notice damage while still on the truck, be sure to take pictures before unloading. If damaged after unloading, please take pictures then as well.
Again, we have found there is only a damage rate for all our shipments of less than 2%. This is a very unusual occurrence and we want you to be best informed and prepared. If this does happen don’t forget to take before and after pictures if there is any damage.
Hardwood Floor Depot warrants the materials for installation of the floor Hardwood Floor Depot sold and/or installed only.
*** Offloading at Residential Delivery ***
Residential Delivery includes curbside service which means the freight truck will arrive and place the pallet(s) off the street, typically on the curb or just inside the driveway. Your hardwood flooring will be packaged in either boxes or bundles and your responsibility to unload the truck. Any material that is no longer than 7’ in length and weighing no more than 2,000lbs per pallet will be provided with a Lift Gate, at an additional cost (approx.$75-$100), that lowers each pallet down from the trailer to the ground level. You are expected to move the materials from the curb into your home, the driver will not help without charging an additional cost. Any material that is longer in length or weighing more is the customers responsibility to hand unload the truck. It is best to coordinate some helpers to unload the truck. Drivers will not bring the flooring inside your home as it’s against their shipping companies’ policies for insurance purposes.
Upon arrival, your flooring order should be inspected in two ways. 1) Be sure that the correct number of boxes or bundles were delivered as ordered. 2) Check for any possible shipping damage and note on delivery receipt as well as take pictures. If you feel that there is a shortage of flooring, please note on the delivery receipt the number of bundles or boxes that are missing and contact Hardwood Floor Depot immediately. If there is any issues, DO NOT reject the shipment. Accept it but make the appropriate notes on the Delivery Receipt. Be sure to keep your copy. Call us, and we will handle it from there. Claims must be made within 15 days of delivery.
Product Pricing and Availability
Hardwood Floor Depot works diligently to update its website with the most current pricing and availability. We are not responsible for any material that has sold out or there is an accidental mistake with the listed price. Hardwood Floor Depot claims all authority to retract any stated offer and to correct that mistake, omission, or inaccuracy (this includes after any request or pricing has been presented and agreed upon). We will notify you immediately if we realize there is an error with your purchase, and you can determine if you would like to move forward with the proper price.
Hardwood Floor Depot can’t guarantee to have the same material in the future to match up an order from the past.
Do NOT schedule the installation until after receipt of all your material. Manufacturing schedules, weather conditions, supply-demand and replacement for damaged or missing items are just some of the instances that may delay the arrival of your material. Hardwood Floor Depot cannot be held liable for failure to meet scheduled install dates due to earlier or later than expected delivery.
Be sure to visit the following link for additional installation details:
Acclimation and Moisture Control
Please be sure to read our Installation Tips for Acclimation and Moisture Control here:
Measurement and Quantity
The purchaser is responsible for quantities and measurements that are ordered and outline on the invoice. If additional flooring is needed, the purchaser will be charged for the amount of flooring ordered and shipped. Hardwood Floor Depot is not accountable for any ordering or measurement errors by the purchaser.
If you need to return an order, you may return and/or exchange unopened and resalable cartons of flooring. Items must be returned within 15 days from delivery. Some restrictions apply. Installation of hardwood flooring constitutes acceptance of that product and those items will not be eligible for return.You need to contact Hardwood Floor Depot employee immediately and get return approval. Orders returned will be assessed a 20% non-negotiable restocking fee from the mill plus any associated actual freight charges to deliver. The customer is liable for shipping costs both ways. Returned merchandise must be in original packaging and customer must pallatize when necessary.
If you need to cancel an order, please do so immediately before the items are loaded onto the truck for shipping. Once these products are put on a truck and shipped the shipping costs, both ways, must be passed along to the customer. Allow 3-5 business days for the bank to fund your account if paid by credit card. If payment was made by check or wire transfer, please allow 14 business days for refund check.
Non-Cancellable and Non-Returnable Items
- Special orders are not returnable.
- Flooring sold as “Closeout”, “Clearance”, or “Lots” merchandise is sold “as is” and may not be returned for any reason.
- Custom milled trim and stair parts are not returnable.
- Defective product may be returned or exchanged within 30 days of delivery provided it has not been installed. Installation constitutes acceptance.
- Flooring accessories: molding, trim and/or transition items.
The exclusive venue of any and all claims, demands and/or causes of action arising out of or relating to the manufacture, distribution, sale, installation, repair or modification of our products (“Claims”) shall be the state or federal court sitting in Pasco County, Florida. The purchaser consents to the jurisdiction of the Florida courts for Claims. In any civil actions concerning the Claims, purchaser agrees to pay the attorney’s fees and costs Hardwood Floor Depot incurs in connection with such civil action in the event the litigant loses. Purchaser willingly and voluntarily waives a jury trial on claims.
Hardwood Floor Depot reserves the right to verify and inspect any and all warranty claims. In case of a warranty claim, the manufacturer may require an inspection by a third-party, certified National Wood Flooring Association (NWFA) Inspector to determine liability, at the customer’s expense. Some defect claims may require the removal of samples for analysis. Responsibility for replacement costs of materials will be determined after cause and analysis is made.
The official inspection report must be furnished to the manufacturer so that the inspector’s findings can be reviewed. If the manufacturer’s product is found to be defective, the manufacturer will reimburse the customer for the cost of the inspection. Since most problems with flooring are a result of improper maintenance, installation and/or poor existing jobsite conditions are not covered in the warranty. If the problem falls within the scope of that manufacturer’s warranty reasonable inspection costs may be paid by the manufacturer. Manufacturers also reserve the right to reject any report and hire their own inspection service to evaluate the flooring.
We accept Visa, MasterCard, Discover, American Express, Personal Checks, Company Checks, Certified Checks, and Money Orders. Please allow 1-7 days processing for personal and company checks to clear thru the bank before shipping out of material.
Hardwood Floor Depot respects the privacy of those who use our website which is found at hardwoodfloordepot.com. This applies to information you may supply to us on our website.
Modification and Termination
Hardwood Floor Depot may change the terms of these policies from time to time Each time you use this site, it is your responsibility to review the current Terms and Polices. By continuing to use this site after changes have been posted, you accept these Terms and Policies, as modified.
How we use the information
Information you provide is used to answer your questions, process a purchase transaction, and to ship products.
Our website uses analytic technologies to track pages used and the amount of time per page, basic information that enables Google to generate reports to us about customer usage of our site.
Our website does not use technology (including our mobile site) to determine your location. We do not contract with third parties to put ads in front of you when you are away from our site. There is no need for you to use a web browser to block our site from tracking you. We do not use a third party to contact you or follow you in any form except as an email service to send an email ad to those who volunteered their email address. Email recipients can unsubscribe at any time.
Disclosure of Information to Third Parties
We do not rent or sell your information to third parties. We only disclose information to our government if they demand it.
Information to Social Media